 |
 |
Home > Merchant Resources > Customer Service
Support Information
- Merchant Account
- POS Equipment / Software
- Visual WebTools
- Online Payment Processing
- Installation
- Supplies
SUPPORT TOPICS
MERCHANT ACCOUNT
If you need assistance setting up your account:
Contact your Sales Representative.
If you are not sure who your Sales Representative is, please call:
800-610-5323 (M-F 8:30AM - 5:30PM PT)
If you applied through a seminar, or one of our alliance partners, you may also contact your Representative. If you do not know who your Representative is, please call:
800-655-8767 (M-F 8:30AM - 5:30PM PT)
For general questions about setting up your account, you may also contact our customer service department.
877-432-8871 (M-F 7:00AM - 7:00PM PT)
If you have a Merchant Account and have questions:
If you are a merchant with an active Merchant Account and have questions regarding your statement or anything else, you can contact the following 24-hour Customer Service numbers (please have your merchant account number ready when calling).
If you are processing with US Merchant Systems (GPS Platform), call:
877-432-8871 (7AM-7PM PT, M-F)
If you are processing with Innovative Merchant Solutions, call:
800-397-0707 (24-hour Support)
If you are processing with Superior Bankcard Service, call:
800-727-7898 (24-hour Support)
POINT-OF-SALE EQUIPMENT / INSTALLATION / SUPPLIES
If you need assistance with your POS terminal, printer, PIN-Pad or any other equipment other than a computer, call:
800-655-8767 Ext. 655 (M-F 8:30AM - 5:30PM PT)
For ordering more supplies, please call:
888-866-6590 (M-F 8:30AM - 5:30PM PT)
ONLINE PAYMENT PROCESSING
If you are processing with Autorize.Net:
If you are processing with Authorize.Net® and have technical questions or support issues, please consult the Authorize.Net support page for an overview of all your support options.
If you are processing with IntelliPay:
If you are processing with IntelliPay® and have technical questions or support issues, please consult the IntelliPay support page for an overview of all your support options.
If you are processing with iTransact:
If you are processing with iTransact® and have technical questions or support issues, please consult the iTransact support page for an overview of all your support options.
If you are processing with Signio®/VeriSign®:
If you are processing with Signio/VeriSign and have technical questions or support issues, please consult the Signio/VeriSign support page for an overview of all your support options.
VISUAL WEBTOOLS
You may find support, or answers to any questions about your VisualWebTools at the Pacific WebWorks web site.
